Appointment follows a year of accelerating customer growth, the launch of the Artemis edition of the Kore.ai Agent Platform, and Leader placements from Gartner and Forrester
Dubai — Kore.ai, the global leader in enterprise AI platforms and agentic applications, today named Uma Sandilya Chief Commercial Officer. Sandilya takes end-to-end ownership of sales, go-to-market (GTM), marketing, and strategy, uniting the company’s commercial functions under a single leader as enterprise buyers move agentic AI from pilots into production.
Enterprise AI has reached the moment Kore.ai was built for. Buying decisions that once sat with individual departments now consolidate at the CIO level and cover the full lifecycle of AI agents rather than single tools. This appointment gives Kore.ai one commercial owner to meet it, accountable from first contact through delivered value.
Sandilya joined Kore.ai in 2025 as Chief Growth Officer, bringing more than two decades of enterprise AI experience working with C3.ai and McKinsey. As Chief Commercial Officer, he takes direct leadership of the global sales organisation, including the Americas and International sales teams, along with the growth, marketing, and corporate strategy functions.
“Enterprise AI is entering its third wave, where governance, observability, and trust define success at scale,” said Raj Koneru, Founder and CEO of Kore.ai.
“The next phase of our growth requires a commercial organisation built the way we built our platform: one foundation with one accountable owner. Uma has shaped our commercial engine since the day he joined, and he is the right leader to run it end to end.”
The move caps a year of accelerating customer growth and expanding industry recognition. In May, the company launched the new-generation Kore.ai Agent Platform, Artemis edition. Gartner named Kore.ai a Leader in the Magic Quadrant for Conversational AI Platforms in 2025 and again in 2026. Forrester named the company a Leader in The Forrester Wave™ Conversational AI Platforms in multiple categories: Cognitive Search, Customer Service, and Employee Service. The Kore.ai platform now powers more than 11 billion interactions per year and has supported more than 500 large enterprises worldwide.
“Every enterprise I’ve sat across the table from this year has asked the same question: how do we accelerate time to value from agent deployments? What sets Artemis apart is that it’s built for what comes after the first ten agents – the governance, the observability, the reliability enterprises need to scale,” said Sandilya.
“My focus is to bring Artemis to more of the market through a unified growth, sales, and marketing engine, and deliver tangible business outcomes for our customers.”
Kore.ai also appointed Rajavardhan Nalluri as Chief Customer Operations Officer, reporting directly to the CEO. Nalluri has spent more than 11 years at Kore.ai, where he has led engineering through multiple phases of growth while working directly with customers across industries. In the new role, he leads the company’s forward-deployed engineering, customer support, and cloud operations and infrastructure organisations. His mandate is to make customer delivery a competitive edge by ensuring predictable deployments, stronger support, deeper partner enablement, and measurable customer satisfaction as agentic AI moves into production.
Alongside these two major appointments, Kore.ai also expanded the integrated demand generation organisation under Chief Marketing Officer Peter Mullen. The commercial structure matches the position Kore.ai staked out with Artemis. Much of the market sells tools that create agents or control layers added after the fact. Kore.ai has built the harness: a single platform that builds, deploys, manages, and optimises enterprise AI agents, with governance defined from the first line and enforced separately from the model. Artemis compiles that governance before any agent goes live, which lets enterprises operate AI systems that they can audit and scale.
Source: Tahawul Tech